Overview

We’re on the hunt for a Senior Customer Success Lead to join our client, Felix. Are you looking to join an organisation that truly cares about its people? Are you looking for unlimited growth opportunities? Are you looking for the excitement of a scale up with the stability of an ASX listed company? Then this could be the perfect opportunity for you!

Overview:

We are seeking a proactive and experienced Senior Customer Success Manager to join the Felix Enterprise team. In this role you’ll lead the Customer Success team and work cross-functionally with internal teams to retain and grow their Enterprise client base.

About Felix:

Felix believe in bringing a new way of thinking to the market and are driven in the mission to transform the way the construction industry works! They are invigorated to digitise manual processes, paper trails, and deliver sustainable, safe and profitable outcomes for their clients. A true local success story, they were founded in 2012 as PlantMiner (now Felix Vendor Marketplace). Truly understanding their customers they identified a gap in the market and so Felix the SaaS product was born!

Felix (ASX:FLX) is now used globally by leading construction, mining, government, utility, public infrastructure and property companies to manage their supply chains. 

As an employer Felix leads the way – living and breathing their values like ‘roll the sleeves’ and ‘drive the standard’ they are humble and collaborative in working together towards their company goals whilst balancing work and life needs with perks like their parental leave scheme, birthday leave and their much loved “Felix Fridays”.

About You:

A seasoned SaaS CSM you will be a skilled communicator who can lead, empower, and influence a diverse group of people from a range of backgrounds. Whilst a background in Construction or Property Tech is a bonus, it’s not a must.

The Role:

As a Senior Customer Success Manager, you will be responsible for ensuring that Felix customers realise the full value of Felix! Overseeing a team of Customer Success specialists you will ensure they are managing and supporting those clients’ journey effectively, whilst also personally managing a selection of key Enterprise clients. You will work closely with the Enterprise Sales Team to add value during the pre-sales stage, and with the Project Implementation Team to ensure that all action items are recorded and reported upon throughout the implementation and go-live stages.

Responsibilities:

  • Understanding and advocating for the Felix customers, their goals, problems, journeys, and jobs to be done! You will champion the voice of the customer internally and identify trends and needs
  • Researching the market and competition to drive strategic and tactical product decisions
  • Of course you’ll be responsible for maintaining relationships, driving engagement, and ensuring customer satisfaction
  • Work collaboratively with different areas of the business to deliver outcomes for Felix clients
  • Coach the CSM team to identify product expansion opportunities

Experience:

  • Proven experience as Senior Customer Success Manager or similar client-facing role
  • Experience leading best practice customer success within a fast paced SaaS product business
  • Excellent communication, planning, time management, and execution skills
  • Construction-tech or Prop-tech experience is a bonus!

Salary:

Commensurate with experience

Interested? You should be! Contact Holly (holly@huntandco.io)

Please note: Hunt & Co. have been exclusively engaged to recruit for Felix. Any direct applications will be redirected to Hunt & Co.

Interested, but this role isn’t quite right for you? Get in touch! We have other current and upcoming opportunities we’d love to discuss with you.

At Hunt & Co., we are fierce advocates for diversity, inclusion and equality in digital and believe that technology should be built by all people, for all people. You have probably seen the stats: women and other underrepresented people in tech tend to only apply for a role when they meet 100% of the criteria. Don’t take yourself out of the race! If you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

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